Terms and Conditions

Introduction

Welcome to Tropical Origin LLC, your trusted source for premium green coffee beans, macadamia nuts, peanuts, and hazelnuts. By accessing or using our website at tropicalorigin.shop (the “Website”), placing an order, or engaging with our services, you agree to be bound by these Terms and Conditions (“Terms”). These Terms govern your use of our Website, the purchase of our products, and your interactions with Tropical Origin LLC, located at 8994 Calvine Rd, Sacramento, CA 95829, USA. We encourage you to read these Terms carefully to understand your rights and obligations as a customer.

Tropical Origin LLC is committed to providing high-quality products and exceptional customer service to individuals and businesses across the United States and internationally. Our Terms and Conditions are designed to ensure a fair, transparent, and mutually beneficial relationship between you, our valued customer, and our company. These Terms apply to all users of the Website, including but not limited to browsers, customers, vendors, and merchants. If you do not agree with any part of these Terms, please do not use our Website or services.

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Website, and your continued use of the Website or services constitutes acceptance of the revised Terms. We recommend reviewing this page periodically to stay informed of any updates. If you have any questions about these Terms, please contact us at tuanvu.1980@gmail.com, +84908961269, or through our live chat at tropicalorigin.shop.

1. General Conditions

By accessing or using the Website, you agree to comply with these Terms and all applicable laws and regulations. You represent that you are at least the age of majority in your jurisdiction or that you have the consent of a parent or guardian to use the Website. You may not use our Website or services for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction, including but not limited to copyright, trademark, or other intellectual property laws.

Tropical Origin LLC reserves the right to refuse service to anyone for any reason at any time. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, payment method, or shipping address. If we make changes to or cancel an order, we will notify you using the contact information provided at the time of purchase.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website, its content, or our services without express written permission from Tropical Origin LLC. Unauthorized use of the Website or its content may result in termination of your access and potential legal action.

2. Use of the Website

2.1. Account Creation

To place an order or access certain features of the Website, you may need to create an account. When creating an account, you agree to provide accurate, current, and complete information, including your name, email address, and shipping address. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Please notify us immediately at tuanvu.1980@gmail.com if you suspect any unauthorized use of your account.

2.2. Website Content

All content on the Website, including but not limited to text, images, product descriptions, logos, and designs, is the property of Tropical Origin LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

We strive to ensure that all information on the Website, including product descriptions, prices, and availability, is accurate and up to date. However, we do not guarantee the accuracy, completeness, or reliability of any content. If you notice an error, please contact us so we can address it promptly.

2.3. Prohibited Activities

You agree not to engage in any of the following activities while using the Website:

  • Attempting to gain unauthorized access to our systems or networks.

  • Using the Website to transmit viruses, malware, or other harmful code.

  • Engaging in any activity that interferes with the performance or security of the Website.

  • Using automated tools, such as bots or scrapers, to extract data from the Website.

  • Misrepresenting your identity or providing false information.

Any violation of these restrictions may result in immediate termination of your access to the Website and potential legal consequences.

3. Products and Services

3.1. Product Descriptions

Tropical Origin LLC offers premium green coffee beans, macadamia nuts, peanuts, and hazelnuts, sourced from trusted farmers and cooperatives around the world. We take great care to provide accurate and detailed descriptions of our products, including their origin, flavor profiles, and intended uses. However, we do not warrant that product descriptions or other content on the Website are free from errors or omissions.

Our products are subject to availability, and we reserve the right to discontinue or modify products at any time without notice. If a product you ordered is unavailable, we will notify you and offer a substitute, refund, or cancellation of the order at your discretion.

3.2. Pricing

All prices displayed on the Website are in US dollars (USD) unless otherwise specified. Prices are subject to change without notice, but changes will not affect orders already placed. For international customers, prices may be displayed in your local currency during checkout, with conversions handled by our payment processor, Stripe. Please note that currency conversion rates and any associated bank fees are determined by your payment provider, and Tropical Origin LLC is not responsible for such fees.

Prices include the cost of the product and any applicable taxes but exclude shipping costs, which will be calculated and displayed at checkout. We strive to offer competitive pricing while maintaining the high quality of our products. For bulk or wholesale orders, please contact us for custom pricing and discounts.

3.3. Order Placement

When you place an order on tropicalorigin.shop, you are making an offer to purchase products subject to these Terms. We reserve the right to accept or reject your order at our discretion. Once your order is accepted, you will receive an order confirmation email with details of your purchase. If we are unable to fulfill your order due to unavailability or other issues, we will notify you promptly and provide options for a refund or alternative products.

4. Payment Terms

Tropical Origin LLC uses Stripe, a secure and trusted payment processing platform, to handle all transactions. We accept the following payment methods:

  • Credit and Debit Cards: Visa, Mastercard, American Express, Discover, UnionPay, JCB

  • Digital Wallets: Apple Pay, Google Pay

All payments are processed securely through Stripe’s PCI-DSS compliant platform. By submitting a payment, you represent that you are authorized to use the payment method and that the information provided is accurate. You agree to pay all charges incurred, including product costs, shipping fees, and applicable taxes, at the time of purchase.

For more details on our payment process, including security measures and refund processing, please refer to our Payment Methods page.

5. Shipping and Delivery

Tropical Origin LLC ships to customers across the United States and internationally. Shipping costs and estimated delivery times will be provided at checkout based on your location and selected shipping method. We strive to process and ship orders promptly, but delivery times may vary due to factors beyond our control, such as customs delays or carrier issues.

For detailed information on shipping, including rates, tracking, and international considerations, please refer to our Shipping Policy page. If you have questions about your order’s status, please contact us at tuanvu.1980@gmail.com or +84908961269.

6. Returns and Refunds

We are committed to your satisfaction and offer a fair and transparent return and refund process. If you receive a defective, damaged, or incorrect product, or if you change your mind about a purchase, you may be eligible for a return or refund, subject to the conditions outlined in our Refund and Return Policy page.

Key points include:

  • Defective or incorrect items must be reported within 14 days of receipt.

  • Unopened, resalable products may be returned within 30 days for a refund or exchange, with return shipping costs borne by the customer unless the return is due to our error.

  • Refunds are processed within 5-7 business days of receiving and approving your return, via the original payment method.

Please review our Refund and Return Policy for complete details and instructions on initiating a return.

7. Intellectual Property

All content on the Website, including but not limited to text, images, logos, product descriptions, and designs, is the exclusive property of Tropical Origin LLC or its licensors. This content is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or modify any content without our express written permission.

The name “Tropical Origin LLC,” our logo, and other trademarks displayed on the Website are the property of Tropical Origin LLC. Unauthorized use of our trademarks or trade dress is strictly prohibited and may result in legal action.

8. User-Generated Content

If you submit content to our Website, such as reviews, comments, or photos, you grant Tropical Origin LLC a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display such content for promotional or business purposes. You represent that any content you submit is original, does not infringe on third-party rights, and complies with applicable laws.

We reserve the right to remove or edit user-generated content that we deem inappropriate, offensive, or in violation of these Terms.

9. Privacy

Your privacy is important to us. Our collection, use, and protection of your personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review the Privacy Policy to understand how we handle your data and protect your privacy.

10. Limitation of Liability

To the fullest extent permitted by law, Tropical Origin LLC, its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website, purchase of our products, or any other claim related to our services. Our liability is limited to the amount you paid for the products in question.

We do not guarantee that the Website will be uninterrupted, error-free, or free from viruses or other harmful components. You use the Website at your own risk and are responsible for taking appropriate measures to protect your devices and data.

11. Indemnification

You agree to indemnify, defend, and hold harmless Tropical Origin LLC, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, or expenses (including legal fees) arising from your use of the Website, violation of these Terms, or infringement of any third-party rights.

12. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of California, USA, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of the Website shall be resolved through negotiation in good faith. If a resolution cannot be reached, disputes shall be submitted to binding arbitration in Sacramento, California, in accordance with the rules of the American Arbitration Association. You waive any right to participate in a class action lawsuit or class-wide arbitration.

13. Termination

We reserve the right to terminate or suspend your access to the Website or our services at any time, without notice, for any reason, including but not limited to violation of these Terms. Upon termination, all provisions of these Terms that by their nature should survive termination (e.g., intellectual property, limitation of liability, indemnification) shall remain in effect.

14. Force Majeure

Tropical Origin LLC shall not be liable for any delay or failure to perform its obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, war, terrorism, or supply chain disruptions.

15. Contact Information

If you have any questions, concerns, or complaints about these Terms or our services, please contact us at:

  • Email: tuanvu.1980@gmail.com

  • Phone: +84908961269 (Monday–Friday, 9:00 AM–5:00 PM PST)

  • Address: 8994 Calvine Rd, Sacramento, CA 95829, USA

  • Live Chat: Available at tropicalorigin.shop during business hours

  • Online Contact Form: Submit your inquiry at tropicalorigin.shop/contact

Our customer service team is dedicated to addressing your inquiries promptly and professionally. We value your feedback and are here to assist with any questions you may have.

16. Entire Agreement

These Terms, together with our Privacy Policy, Refund and Return Policy, Shipping Policy, Payment Methods, and Asked Questions (FAQ) pages, constitute the entire agreement between you and Tropical Origin LLC regarding your use of the Website and services. These Terms supersede any prior agreements or understandings, whether written or oral.

17. Waiver and Severability

No waiver by Tropical Origin LLC of any term or condition shall be deemed a further or continuing waiver of such term or any other term. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18. Our Commitment to You

At Tropical Origin LLC, we are committed to delivering premium products and exceptional service. These Terms and Conditions are designed to protect both you and our company while fostering a transparent and trustworthy relationship. We take pride in our sustainable sourcing practices, high-quality products, and customer-centric approach, and we’re here to ensure that your experience with us is nothing short of outstanding.

By choosing Tropical Origin LLC, you’re supporting a company that values quality, integrity, and sustainability. Whether you’re purchasing green coffee beans for your home roaster, macadamia nuts for a gourmet recipe, or peanuts and hazelnuts for your business, we’re honored to be your trusted partner.

Thank You for Choosing Tropical Origin LLC

We appreciate your trust in Tropical Origin LLC and your commitment to these Terms and Conditions. We look forward to serving you with the highest quality products and exceptional customer service. Visit tropicalorigin.shop to explore our full range of premium green coffee beans, macadamia nuts, peanuts, and hazelnuts, and experience the Tropical Origin difference.